Association Heat Wood Quality +

Buena Práctica / Bonne Pratique /

Boa Prática

NOMBRE

NOM

NAME

Association Heat Wood Quality +

(Association Chaleur Bois Qualité +)

Localización

Localisation

Localização

National Association – Two main antenna: Rhône Alpes Region / Poitou Charente Region

Tipología – Naturaleza

Typologie – Nature

Tipologia – Natureza

Combustible quality = Quality of combustion

Demand development (reassured consumers)

Periodo de aplicación

Période d’application

Período de aplicação

Since 2018 in National Association

Since 4 – 5 years ago in Regional Association.

Principales objetivos

Principaux objectifs

Período de aplicação

To certify the quality of the combustible (chips and pellets) and the quality of service of the distribution company.

To allow the consumer to be sure that the combustible purchased meets the technical requirements of their installation.

Descripción detallada de la práctica o proyecto

Description détaillée de la pratique ou du projet

Descrição detalhada da prática ou projeto

Companies wishing to join this association are united in the certification of their products.

Each year a percentage of the members of the association is audited by an external organization to verify the quality of their service: quality of the combustible wafer (moisture, granulometry standards), Quality of service (delivery note, follow-up stocks, customer satisfaction …).

If this check reveals any malfunctions, all members of CBQ + are removed from their certification (ISO 9001).

In order to avoid this problem, every year, all the companies of the association are audited internally to detect any problems, and propose optimization tracks.

Agentes involucrados

Agents impliqués

Agentes envolvidos

CBQ + National Association (group of companies)

Fibois Auvergne Rhône Alpes

Regional Center for Renewable Energies of Poitou Charente

Evaluación de resultados

y lecciones aprendidas

Évaluation des résultats

et les leçons apprises

Avaliação de resultados

e lições aprendidas

The implementation of this certification made possible to not have more problems on the quality of the combustible (humidity / granulometry) (recurring problem in the management of wood boiler rooms)

The wood boiler projects are more easily drafted, the client is reassured about the possibility of being supplied with quality wood combustible.

Fotografías

Photos

Fotos