Buena Práctica / Bonne Pratique / Boa Prática |
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NOMBRE NOM NAME |
Association Heat Wood Quality + (Association Chaleur Bois Qualité +) |
Localización Localisation Localização |
National Association – Two main antenna: Rhône Alpes Region / Poitou Charente Region |
Tipología – Naturaleza Typologie – Nature Tipologia – Natureza |
Combustible quality = Quality of combustion Demand development (reassured consumers) |
Periodo de aplicación Période d’application Período de aplicação |
Since 2018 in National Association Since 4 – 5 years ago in Regional Association. |
Principales objetivos Principaux objectifs Período de aplicação |
To certify the quality of the combustible (chips and pellets) and the quality of service of the distribution company. To allow the consumer to be sure that the combustible purchased meets the technical requirements of their installation. |
Descripción detallada de la práctica o proyecto Description détaillée de la pratique ou du projet Descrição detalhada da prática ou projeto |
Companies wishing to join this association are united in the certification of their products. Each year a percentage of the members of the association is audited by an external organization to verify the quality of their service: quality of the combustible wafer (moisture, granulometry standards), Quality of service (delivery note, follow-up stocks, customer satisfaction …). If this check reveals any malfunctions, all members of CBQ + are removed from their certification (ISO 9001). In order to avoid this problem, every year, all the companies of the association are audited internally to detect any problems, and propose optimization tracks. |
Agentes involucrados Agents impliqués Agentes envolvidos |
CBQ + National Association (group of companies) Fibois Auvergne Rhône Alpes Regional Center for Renewable Energies of Poitou Charente |
Evaluación de resultados y lecciones aprendidas Évaluation des résultats et les leçons apprises Avaliação de resultados e lições aprendidas |
The implementation of this certification made possible to not have more problems on the quality of the combustible (humidity / granulometry) (recurring problem in the management of wood boiler rooms) The wood boiler projects are more easily drafted, the client is reassured about the possibility of being supplied with quality wood combustible. |
Fotografías Photos Fotos |
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Solución a los retos territoriales Solution aux défis territoriaux Solução para os desafios territoriais |
No more combustible quality problem Facilitates the development of wood energy demand |
Solución a un mayor nº de retos territoriales (a completar más adelante) Solution à un plus grand nombre de défis territoriaux (à compléter plus tard) Solução para um maior número de desafios territoriais (a ser completado depois) |
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Información de contacto Information de contact Informação de contato |
http://www.chaleur-bois-qualite-plus.org/ chaleurboisqualiteplus@gmail.com 04 75 25 97 08 |